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We have put together some of the most common questions when dealing with heating systems.

It may be that you can resolve the problem yourself without having to call out an engineer.

My pilot has gone out!

Refer to manufacturers re-lighting instructions, make sure the gas is on, check external thermosts, e.g. room stat, if all above fails, an engineer will be required

I have no hot water!

Make sure pilot on boiler is lit, check time clock, if all above fails, an engineer will be required

I have banging in my pipes!

Turn off your central heating system, an engineer will be required for this fault.

I have heating but no hot water!

Check time clock; check external stats, if all this fails, an engineer will be required

I have hot water but no heating!

Check time clock; check external stats, if all this fails, an engineer will be required

My overflow is discharging!

An engineer will be required

My combi boiler has no pressure!

Refer to manufactures instructions. Some manufacturers describe the re-pressurising procedure, others specify a Corgi registered engineer is required to re-pressurise the system.

My boiler's making a noise like a kettle!

Turn off your central heating system, and call for an engineer.

My boiler fan is making a noise!

An engineer will be required

My pump is noisy!

An engineer will be required

My water heater has stopped working!

As this may well be a problem with the pump its important that the first thing you do is turn the power off, or you may well burn it out, as there are high voltages associated with this part of the heating system it is not recommended that you do any DIY investigating unless you really know what you are doing


Your Heating System

If there is a problem with your heating system, Make sure that you know where the drain-down cock is (it will usually be on a radiator on the ground floor and/or on the boiler). If a heating pipe gets punctured or starts to leak for any reason you may need to drain down the system (plumbers are not always available at a moments notice!) Be sure to know sure to know how to use the cock, you may need a length of hose to pipe water out of the house (it will be more than a bucketful).

Preparations to make when an engineer is calling

Ensure that a full set of manufactures instructions are available for the visiting engineer, (this is required by British Standards)

Make accurate notes regarding your fault or problem to speed up the diagnosis

Locate any stop taps or valves that may be required to rectify the fault


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